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Support Packages

Services > Support Packages > What does it cost? / What is Remote Support?

Our Support team are here for you...

Whether you are looking for a complete IT team or additional support to supplement your own in-house IT team, we can help. We offer a comprehensive IT support service for a fixed fee per month with excellent response times for your peace of mind.

Whether over the phone, through email or by visiting you onsite, we will respond in the most appropriate and effective way to resolve your issue:

Account Management you can count on - Your Account Manager will always be available when you need them. And what’s more, they aren’t ‘just anyone’. Your Account Team will comprise at least one of our Directors, so you know they’ll treat you with the importance you deserve.

24/7 – 365 IT Support – Our standard hours of service are from 08:30 to 17:30 Monday to Friday, to cover the average working week. However, our expert engineers can be on-hand all day, all night and even during bank holidays if required, so you know there will always be the IT support you need, when you need it.

We monitor your systems to keep them up to date – It’s not just about fixing things, should they go wrong, but also keeping them up to date and working in the first place. We’re always monitoring and maintaining your systems to ensure they are performing well.

IT support aligned to your strategy – To us, IT is about more than your systems, it’s also about your business plans and strategy. We work closely with you to ensure your IT is aligned with your overall business direction.

You’ll always deal with real people, based in the UK – We don’t use automated telephone services and our team aren’t based overseas. If you call us, we promise you’ll reach one of our expert, friendly, UK engineers.

Over the phone, through email or onsite, it’s all included – Whatever your issue, we’ll deal with it. And if it can’t be dealt with remotely, we’ll send one of our experts over to your office at no extra cost.

Some of the fastest response times in the industry – We understand that a quick response to requests is important to our customers. So we pride ourselves on having very high standards, reflected in our Service Level Expectations document.


Get In Touch

Need more information or a quote? Call, or send us an email
and we’ll get back to you as soon as possible

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What our clients think...

“We believe SBS offer a service which is second to none and without which we could not fully function as an office and would indeed struggle without their expert knowledge of computers and technology!”

Thomson Associates, Charted Surveyors.